Welcoming All Customers to Tay country

This is the third and forth part of a 4 part series which aims to increase understanding and capability of tourism businesses to provide an inclusive visitor experience. The series has been designed to take businesses on a journey from raising awareness of the accessible tourism market, learning about marketing insights and the resources available to marketing and practical insights to help you enhance your spaces and better meet the needs of a diverse range of visitors. The series will finish up with two free in-person training events, as part of the Welcome to Excellence training programme.

These topics are identified as opportunities for growth for tourism events and businesses within the Tay Country region.

The programme will feature 4 different sessions, both online and in-person:

• Session one: Unlocking the Potential: The Power of Inclusive Marketing (webinar) - 17 September
• Session two: Inclusive Facilities and Features (Inclusion Design) (webinar) – 2 October
• Session three: Welcoming All Customers  (in-person event) venue tbc - 29 October
• Session four: Welcoming All Customers  (in-person event) venue tbc – 13 November

Sign-ups for further sessions will take place after session 2.

The 3^rd and 4th learning events in the Tay Country Destination Pilot is an in-person Welcoming All Customers free training event (part of the Welcome to Excellence training programme which normally cost £75 per delegate).  This session will focus on providing you with tips and advice on how to improve your customer service for all disabled customers including people with limited mobility, hearing and sight loss as well as neurodiverse customers - which we know also benefits other customer groups. 

Participants will learn about:

•         Adopting a positive attitude to all customers and anticipating accessibility requirements

•         Successful communication styles to identify customer needs

•         Legal obligations and types of discrimination

An interactive way session which will include activities, exercises, and discussions. Each participant will receive a guide containing practical tips. Participants also receive a jointly branded VisitScotland / Welcome to Excellence attendance certificate.

To allow more businesses the opportunity to be trained, only one person from each business can attend.

Sign-Up information for session 3 and 4 to follow.