Fife Tourism Partnership

WorldHost for Tourism - Levenmouth

WorldHost is customer service training aimed at front-line staff who have regular interaction with customers.

Book here.

WorldHost customer service training has been used to train over 160,000 people in the UK, and one million people worldwide. It is now widely recognised as the leading global destination for visitor welcome, the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. WorldHost has also been endorsed by VisitEngland, VisitScotland, VisitWales and the Northern Ireland Tourist Board.

There are a wide range of benefits from achieving WorldHost such as:

  • Increased motivation amongst staff
  • Improved customer service
  • Better communication in the workplace
  • Increased revenue
  • Repeated business and increased occupancy levels
  • Greater customer loyalty increasing customer lifetime value and positive word of mouth
  • Improved quality assurance scores and ratings on sites like TripAdvisor

What you can expect from the programme:

  • Identify and manage customer expectations
  • Understand the importance of first impressions
  • Recognise the importance of customer service excellence in your role and industry
  • Learn social skills that leave lasting impressions
  • Staff members who complete the course will recieve WorldHost accreditation.

Important Information:

One day session is the full course.

Max 2 people per business.

A £25 no-show fee will apply.

Please bring your own lunch.